Frequently asked questions

 

RETURN

 

You can return your items for a refund or exchange within 15 days of delivery. The item must be in its original condition and packaging to be accepted. Please note that return shipping charges are the responsibility of the customer. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment within 15 day. Please send your return to:

 

CKOLB

6900, boul. Arthur-Sauvé, # 201,

Laval, QC

H7R 3X9

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ORDERS AND PAYMENT STATUS ? 

 

Once connected to your account, you will be informed of your payment history under "My Orders"

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HOW TO DOWNLOAD THE BUILDING INSTRUCTIONS.

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On the COLLECTION page click on the model of the desired product. Navigate to the bottom of the new open page and click on the PDF icon.

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DELIVERY 

 

At this time, we do not ship outside of Canada. After confirmation of your order, delivery will be made within 7 working days.